These terms summarize how a development engagement with Zyntari works. Every project is governed by a signed agreement and a written scope document; this page is a readable overview of what those contain.
We provide software services: technical consulting and system review, architecture and technical planning, design, software development, moving an existing system to production infrastructure, security hardening and testing of the systems we build, and post-delivery bug fixing. We deliver them per an approved, written scope. Anything not listed as included in that scope is treated as out of scope and priced separately.
How we work is fixed and deliberate: nothing is built before a written scope is approved, work moves through milestones you sign off on, and every deliverable is handed over as source code in a repository you own. If a request would change the scope, we say so in writing and quote it before doing it, rather than absorbing it quietly and running late.
Work progresses through defined milestones — spec & approval, design, development and delivery. Delays caused by the client, force majeure or a change in scope push the target dates accordingly and pause the clock.
The total fee is paid in three stages:
The signing payment covers work already begun and is non‑refundable unless agreed otherwise. Third‑party costs (hosting, domain, LLM API, payment processing) are billed by usage and are not included in the fee.
To keep things moving, the client provides content, materials and access on time; gives feedback and approvals within a reasonable window; names a single point of contact; and covers third‑party service costs. Delays in these shift the timeline accordingly.
Full ownership of the code and intellectual property in the deliverables transfers to the client only upon receipt of full payment. Until then, all rights remain with Zyntari. We may include the work in our portfolio unless agreed otherwise in writing.
After delivery, a bug‑fix window of 14–30 days applies, during which we fix faults originating in our work at no extra cost. Beyond that window, maintenance and further development are provided under a separate, agreed arrangement.
If we deliver the production version late through our own fault, the client is credited 5% of the total fee per week of delay, up to a cumulative cap of 25%.
Our total liability is limited to the amount actually paid for the project. We are not liable for indirect or consequential damages, including loss of profits, revenue or data. Nothing here limits liability that cannot be limited under law.
Each side keeps the other's business and technical information confidential and uses it only to perform the agreement. This obligation survives the end of the engagement.
Either side may end the engagement with written notice; the client pays for all work performed up to termination. Disputes are first addressed through direct, fair dialogue. This agreement is governed by the laws of the State of Israel, and the competent courts of the Tel Aviv district have exclusive jurisdiction, except where the law gives a consumer the right to sue elsewhere.
Our consulting is technical: we review a system, explain what we found, and recommend an engineering course of action. It is professional opinion based on the information available to us at the time, not a guarantee of any business result, revenue, ranking, funding or user growth.
We are not lawyers, accountants, regulators or medical professionals, and nothing we say is legal, tax, financial, regulatory or medical advice. If your product touches a regulated area, such as health data, credit, insurance, gambling or anything requiring a licence, you are responsible for obtaining professional advice in that field. We will build to a compliance requirement you give us; we do not determine what the requirement is.
Advice is given for the project it was written for. If you apply it to a different system, at a later date, or after changing something we relied on, it may no longer hold, and we cannot be responsible for that use.
Where a system we build uses a language model or another AI service, its output is probabilistic. It can be wrong, incomplete or oddly worded, and the same input will not always produce the same answer. We design guardrails, but no guardrail makes such a system deterministic.
Deciding whether AI output is fit to show your users, act on, or rely on commercially is yours. Where the consequence of a wrong answer is meaningful, keep a human in the loop. We are not liable for decisions taken on the basis of AI output, and third-party model providers set their own terms and can change or withdraw a model at any time.
Security hardening and testing reduce risk. They do not make a system unbreakable, and no honest engineer will tell you otherwise. A test shows what we found in the system as it stood on the day we tested, within the agreed scope. It is not a warranty that the system cannot be breached, and it does not cover changes made afterwards, code written by others, or third-party services.
Keeping the system patched and monitored after handover is the client's responsibility, unless a maintenance arrangement says otherwise in writing.
Most systems depend on services we do not control, such as hosting, databases, payment processors, email delivery and AI APIs. Their availability, pricing, terms and behaviour are theirs to change. We choose them carefully and design around their limits, but we are not responsible for their outages, price changes or discontinuation, and their usage costs are billed to you as incurred.
To do the work we sometimes need access to your systems and to data inside them. We take only the access we need, use it only to perform the agreed work, keep it confidential, and hand back or remove our access at the end of the engagement. If the data includes personal information about other people, you remain its controller and are responsible for having the right to give it to us; tell us in advance and we will agree the handling in writing before we touch it.
Where you engage us as a private individual rather than a business, Israeli consumer protection law gives you rights that these terms do not reduce, including a right to cancel a transaction within the period the law sets and to receive a refund accordingly, less any lawful cancellation fee and the value of work already performed at your request. Where anything here conflicts with a right the law gives you, the law wins.
Zyntari is the trading name of a licensed dealer business operated by Alon Trifonov, based in Israel. Our registration details appear on every invoice we issue. Questions about these terms: start@zyntari.com.
This summary is for convenience and does not replace the signed agreement, which prevails in case of any difference.